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What do I do if I have a faulty product/item?

If you have a product/furniture item that is damaged or faulty and you are within your warranty period please contact our team. Prior to doing this please locate your sales order number/invoice. Once our team are notified we will provide you with a warranty form to complete. Upon receiving your return if the item is deemed NOT faulty you are required to cover the cost of the postage to have the item returned to you. If the item is in fact faulty we will arrange a replacement/repair. Depending on the manufacturer’s warranty policy your item will either be repaired or replaced. If an item is no longer available we will offer a refund or exchange to a similar item of the same value.
Items being returned must be received in good condition, AMR take no responsibility for items that are lost/damaged in transit. For this reason, we strongly recommend registering your parcel through AUS post or using a reputable courier company. For more information regarding warranties or returns please contact our team on 02 9618 7654.

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