Returns and Warranty

Procedure of Claim

Please complete the form accurately and submit. Once your returns form has been received, you will be notified with a returns number and any other relevant information. Please print out the information that you have received back from AMR’s warranty team regarding the item and include it with your return. If you return any item without the correct returns information and confirmation number supplied from AMR’s warranty team, then no responsibility will be accepted by AMR for your lost items.

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All warranties are supplied by the manufacturer and not that of AMR. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.

AMR has no control over manufacturer warranty and repair periods and cannot advise what they will be. Therefore AMR has no control as to the time frame. In saying that, AMR will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. If the faulty item cannot be repaired, a replacement or refund will be offered.

AMR cannot be held accountable when the faulty item is sent direct, or communications are made, from you to the manufacturer in the need of repair or a replacement.


Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.

It is the customer’s responsibility to retrieve any items that AMR deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. AMR will not pay to return items in unacceptable condition. AMR takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once AMR receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.

Any public customer purchasing professional products, although we do not recommend using trade products without technical knowledge, please be aware that you are purchasing at your own risk. Results may vary to what is desired. AMR Hair & Beauty Supplies will not be held responsible and no refunds or credits will be given.


It is a condition of sale that we do not offer refunds on faulty items. AMR has, as a condition of sale, a back to base warranty on all our products, postage is to be paid by customer and once warranty claim is accepted you will receive email updates which will indicate AMR will repair or replace the item and post back. If a warranty claim is denied the customer will need to pay costs of repairing the item and the return freight cost. AMR will replace any dead on arrival items within 7 days of receiving that item. Warranty will be denied for items that are deemed to have been intentionally damaged or damaged due to misuse or user error.