Refund policy
We are committed to providing the best customer satisfaction and customer care. If you would like to return an item that may be defective in operation, materials or workmanship, we will rectify the issue in accordance with our warranty statement.
In order for us to process your claims properly, the following procedure must be followed:
- Please complete the return form accurately and submit.
- Once your Returns & Warranty form has been received by one of our customer service team representative, you will be notified with a returns reference number and any other relevant information needed to continue your claim.
- Please print out this information you received that was sent from our team regarding the item and include it with the item being returned. If you return any item without the correct returns information and returns reference number supplied from us, your claim may be delayed and no responsibility will be taken by AMR for your lost or missing items.
Refunds
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.
Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 30 days of delivery, except when an item is faulty and covered by a warranty period.
It is the customer’s responsibility to retrieve any items that AMR deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. AMR will not pay to return items in unacceptable condition. AMR takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.
Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once AMR receives your returned item and deems it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
All Clearance items are non-refundable, non-returnable or cannot be redeemed for credit purposes.
Any public customer purchasing professional products, although we do not recommend using trade products without technical knowledge, please be aware that you are purchasing at your own risk. Results may vary to what is desired. AMR Hair & Beauty Supplies will not be held responsible and no refunds or credits will be given.
Return Policy on Colours and Developers
In-Store
If you have selected the wrong colour or developer in-store and wish to return or exchange it, you need to notify AMR staff and return the product/s within 2 hours from purchasing. They can be exchanged or refunded on the condition that the product is unopened. This policy is enforced to ensure product safety.
Online
If you have selected the wrong colour or developer online and wish to return or exchange it, you need to notify AMR staff within 24 hours of receiving your parcel. They can be exchanged or refunded on the condition that the product is unopened. This policy is enforced to ensure product safety.
Warranties & Repairs
All warranties are supplied by the manufacturer and not that of AMR. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.
AMR has no control over manufacturer warranty and repair periods and cannot advise what they will be. Therefore AMR has no control as to the time frame. In saying that, AMR will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. If the faulty item cannot be repaired, a replacement or refund will be offered.
AMR cannot be held accountable when the faulty item is sent direct, or communications are made, from you to the manufacturer in the need of repair or a replacement.
