Terms of service
General Agreement
This document states the terms and conditions of using this site. By using this site and submitting to an order, you are agreeing to the terms and conditions listed below.
AMR Beauty Group reserves the right to amend this site and the terms and conditions at any time.
By registering and placing an order with AMR, you give us permission to add your contact details to our database so we can send through correspondence that relates to ordering, invoicing, shipping and product reviews and ratings.
You must use your real given name and surname, AMR reserves the right to cancel any orders placed under false names or phone numbers. AMR reserves the right to recoup any amount lost due to coupon fraud and report this person to Australian authorities including the ACCC, state and federal police. AMR reserves right to immediatly post this address, footage of the person, the address on social media eg. Facebook, Intragram etc when the fraud or theft is investigated to raise awareness to other businesses.
You may choose to restrict the collection or use of your personal information by doing the following:
You can look for the box to opt out of amr.com.au using your personal information for marketing purposes.
You may change your mind at any time and contact us or select an available unsubscribe option.
Pricing & Taxation
All pricing is stated in Australian Dollars (AUD$) and is GST inclusive. The AMR website and store prices are subject to change without notice.
The current price of each product is shown on the website at the time the order is placed.
The price of products on our website may differ from prices in store. Products available on sale online may sometimes only be available for purchase from the website and are not available for purchase in store or by phone order. AMR will not price match any product that is available through the AMR website with the AMR stores product price or vice versa.
AMR reserves to right to amend the prices of any products in the event that a technical mishap significantly affects pricing or pricing mistakes due to human error.
Retail & Trade Accounts
AMR sells to both public and hair and beauty professionals. Some products are exclusively for trade only as stated by the manufacturer.
If you are qualified, or in training, within the hair and beauty industry, you will need to register for a trade account before purchasing these products with supporting documentation. The account will be reviewed, and you will be notified if the account is approved or declined.
Promotional Offers & Their Limitations
By using a promotional code, you agree to understanding the terms and conditions stated below. All promotional codes, offers and discounts advertised online are for online use only and are valid for the specified time frame only. All promotional codes are one time use only unless otherwise stated.
All promotional one time only codes must be used in their entirety in a single purchase. For promotions where one or more items are required to be purchased to receive a discount on a second item, the discount will be applied to the equal or lesser valued item.
Promotions requiring a minimum order amount will not include charges for shipping and credits for gift cards in the overall order amount. AMR reserves the right to terminate or continue any promotions at its sole discretion. Promotional codes cannot be applied to shipping, for the purchase of eGift cards, GST or any other such duties.
If you have reason to exchange or return an item where a promotional code was attached, the promotional code (if expired) cannot be reused for replacement or future orders. A credit/refund will be applied for the promotional price charged only.
Promotional items are only valid while stocks last. AMR will not provide rain checks on items that have sold out.
AMR cannot be held accountable when the faulty item is sent direct, or communications are made, from you to the manufacturer in the need of repair or a replacement.
AMR reserves the right to refuse to honour third party websites offering promotional codes on AMR’s site or store.
By consenting to AMR’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list.
Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.
You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at [LINK to your contacts page or form, or email address] for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions.
You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
HYGIENE ITEMS:
Due to the current COVID-19 situation, certain hygiene related items now have restrictions on purchase quantities. This is to ensure that all customers have a chance to acquire these items. No sale discounts will apply to these items regardless of the nature of the promotion.
Typographical Errors
AMR reserves the right to refuse or cancel any orders where a product is listed at an incorrect price or with incorrect information due to a typographical error. This can occur even when an order has been confirmed and payment made. In the event that payment has already been made, AMR will immediately credit the amounts charged.
Trademarks and Copyright
This site is owned and controlled by AMR Beauty Group. All operations and content have been Trademarked and copyrighted. All text, site design, logos, images etc are the exclusive property of AMR and cannot be reproduced, modified, copied, uploaded etc for any purposes, unless specified in writing, signed by AMR Beauty Group.
Any unlawful use of material from this site may breach any copyright, trademark or other related laws and may result in criminal charges.
Limitation of Liability
AMR is not liable for any losses or damages incurred as a result of the use of this website or any website linked to or from this website.
Trade Card
AMR trade card allows you to receive trade pricing, quantity break deals, special trade offers, exclusive new release product updates as well as ongoing training schedules. These are all done by email, SMS alerts or distribution of AMR trade catalogues to your designated address.
The AMR Trade Card is free-of-charge and there are no contracts in place. Should you wish to no longer receive correspondence from AMR, you can opt out by returning a confirmation to AMR via SMS or email or by returning your Trade Card to any AMR Beauty Trade Store.
Professional use only products such as bleach, peroxide, colourants and wax products are to be used by qualified beauty professionals only. You fully understand the potential risks and side effects associated with professional products. All products are to be used in accordance to the product manufacturer’s guidelines.
No responsibility will be accepted for the misuse, incorrect selection or recommendation of product by AMR staff. Should unfavourable effects happen to yourself, you acknowledge that AMR and its staff are not liable for any restoration and/or maintenance of the result of your chosen product.
AMR Trade & Retails Card
AMR cards remain the property of AMR. Please present this card in store prior to payment to ensure the membership is active for the transaction. Only one AMR card can be issued per member and is not transferable to any other party.
The card is not a credit card, charge card or gift card and cannot be used to accrue or redeem points. You must have a valid and unique email address and mobile to activate any AMR card. Please see our privacy policy for more information.
A valid AMR card must be presented by the member, whose card number matches the member number, for all but not limited to, transactions, transaction enquiries, information requests, update requests, promotional purchases or trade transactions. If this is not the case AMR reserves the right to retain the card and cancel membership.
If requested by AMR, members are required to verify their identity by providing photo identification.
Please notify AMR by emailing sales@amr.com.au if the card is lost, stolen, damaged, misplaced or your details require updating. If found, please post to AMR Beauty Group, 5 Cattle Way, Gregory Hills 2557. AMR will not be held responsible for any authorised or unauthorised use.
Ordering
Receipt of order confirmation does not represent our acceptance of your order, and it does not confirm our offer to sell. AMR reserves the right to accept or decline an order, for any reason, even if Order Confirmation has been sent.
AMR has the right to supply less than the ordered quantity, without providing notice, even if Order Confirmation has been sent. Your payment will be adjusted accordingly to the amended total.
Order must obtain pre-approval with an acceptable method of payment prior to shipping. AMR reserves the right to request additional verifications and information before accepting any order.
Kindly ensure that you have thoroughly reviewed your order before making the payment, as AMR cannot make any changes or additions to your order once the payment has been processed.
11% Price Beat Promise
If you happen to find a lower price than ours, notify us by completing the form on our Price Beat page and we will notify you if it is eligible for a price beat.
In Store and Online pricing may be lower than our advertised prices to ensure everyday low prices.
It is our policy that the competitor's price is confirmed by an AMR team member to ensure compliance to the following terms and conditions:
- The competitor is based in Australia
- The catalogue, quote or voucher is current and valid
- The comparison product is identical to what AMR has available
- The product is currently in-stock and available in the quantity requested from the competitor
- Any additional competitor conditions, including and not limited to payment type, delivery, trade or retail pricing and taxation are met
- Price Beat policy applies only to full priced items. If a competitor’s advertised price is listed as a sale item, AMR will be able to price match, however, we cannot Price Beat.
- Products advertised on any third-party marketing selling platform (eg eBay, Catch, Amazon etc) are excluded from the AMR Price Beat feature.
- Excluded brands: Eleven, Evo, L'Oreal, Matrix, Redken, ghd, K18, Kérastase, Kevin Murphy, Moroccanoil, muk, Olaplex, Parlux, Uppercut and KMS
- Starting from 26th February 2022, our Price Beat Promise will exclude electrical items.
Additionally, AMR reserves the right to limit quantities. The following exclusions apply:
- Cash back offers
- Delivery charges
- Duty free pricing
- Payment surcharges
- Brand distributor pricing
- Liquidation or clearance sales
- Items in used or floor stock condition
- Reproductions of competitor vouchers
- Website or store based auction vendors
- Website and store pricing from countries other than Australia
AMR reserves the right to change the terms and conditions at any time, without notice. Updated terms and conditions will be published on the website. In-store and online pricing may be lower than our advertised prices to ensure an everyday low price. If you have any questions or concerns regarding our Price Beat Guarantee, please do not hesitate to contact us via the “Contact Us” page of our website or call our customer service team on (02) 4762 3925.
In Store Price Beat
When shopping in store at AMR, please notify a staff member in the event of a product/s requiring price beating to submit all price queries. Once prices have been reviewed and approved, we will process the sale allowing the relevant product to be discounted.
Please note that “Nobody beats AMR Guaranteed” pricing cannot be used in conjunction with any other offers on the same item. Pricing cannot be applied after you have completed the checkout process.
Additionally, pricing is valid only for the current transaction and does not constitute a perpetual offer.
Online Price Beat
When shopping online at amr.com.au, please utilise the “Nobody Beats AMR Guaranteed” button accessible on each product page to submit all price queries. Once prices have been reviewed and approved, we will email you a promotional code (example “EXP112”) that will allow the relevant product to be discounted during checkout.
Please note that “Nobody beats AMR Guaranteed” promotional code pricing is limited to one unique product per transaction and cannot be used in conjunction with any other promotions on the same transaction. Promotional codes cannot be applied after you have completed the checkout process.“Nobody beats AMR Guaranteed” promotional codes are valid for 48 hours from time of email issue.
Additionally, pricing is valid only for the current transaction and does not constitute a perpetual offer.
Disclaimer
Professional use only products such as bleach, peroxide, colourants, wax products are to be used by qualified beauty professionals only.
All products are to be used in accordance to the product manufacturer’s guidelines. No responsibility will be accepted for misuse or incorrect selection of products.
Governing Law
This Agreement shall be governed, construed, and enforced in accordance with the laws of the State of New South Wales without regard to its conflict of laws rules.
Coupon Exclusions
AMR can, at its sole discretion, adjust exclusions at any time. For a list of current exclusions refer to the promotions terms and conditions, the product detail page or contact sales@amr.com.au Only one coupon per order can be used at any one time.
Order Cancellation
If you wish to cancel your order, we will be happy to accommodate only if the order has not been picked and/or shipped. In the case that your order has been picked and/or shipped there will be a 20% restocking fee.
AMR reserves the right to refuse order cancellation, or a cancellation fee will be charged equal to the actual cost of shipping to and from the original order destination, in the event that the order has already been dispatched, and only if we are able to request the return of the package from the courier company.
Payment
Payment can be made by Credit Card through PayPal or Commweb. Credit Card options include Visa and MasterCard. All payments made by Credit Card will have a pre-authorisation check to ensure sufficient funds are accessible and to confirm legitimacy of payment method. These funds will be frozen and the full amount charged will be taken out once the order has been despatched.
All Credit Cart Payments will state ‘AMR Beauty Group’ as the receiver of monies taken from this site on your Bank Statement.
Direct Deposit Details will be provided when chosen for payment method in the Checkout Process. They will also be present on the Order Confirmation that will be sent via email. Please use the Order Number as the Reference when making payment. Shipment of goods will not be made until full payment has been received.
Delivery
Freight charges are stated within the Shipping Page and may change without notice.
Orders are generally despatched within 24-48 hours, however it might take longer if there is an ongoing sale campaign or a promotion.
If there is a problem with your order and we cannot fulfill it within this time frame, AMR will contact you using the contact details that were provided in the ordering process. Please ensure that all details provided are up to date and current.
All delivery times stated on this site are estimated times only, and may vary. AMR will not be held liable for any late deliveries or any losses, damages, expenses, charges, or costs that may arise from the late delivery.
On delivery, all orders require a signature before release of order. If you would like your parcel to be delivered without a signature, you will select "ATL: YES" In this instance, AMR will not be held responsible for any theft, loss or damage that may occur once delivery has been made by shipping provider and all responsibility from the point of delivery will be passed on to you.
Once the order has been released, you are responsible to check the order and inform AMR of any damages or faults within 2 working days.
Orders will be delivered to the Shipping Address that is stated in the Order Process. Please check this information is correct, as AMR will take no responsibility for delivery to an incorrect address and/or any losses that may occur as a result.
Authority to Leave
If you are not home at time of delivery and wish to have your item left in a safe spot, you must select the ‘Authority to Leave’ option.
In the event that you are not home and items are returned to depot, AMR reserves the right to on-charge additional freight costs incurred for the re-delivery of goods.
Selecting this option ensures that you are aware of this.
Drop Shipping
Some items as listed on our website are drop shipped directly by the supplier. Drop shipping orders will not incur additional fees and there is no minimum order requirement for individual drop shipped orders. AMR will not be held accountable for any potential loss or damaged property that has been sent via drop shipping.
We cannot be held responsible for good that does not arrive to the customer due to errors made by the customer or drop shipper when entering the residential address. Please ensure you are thorough in checking your order details before confirming your order. Also note that the address must be accessible to courier drivers and if no shipping instructions are left that someone is there to receive the package.
Click & Collect
- If you elect to use Click & Collect at checkout, you are purchasing from AMR Beauty Group registered office is located at 5 Cattle Way, Gregory Hills, NSW, 2557.
- Collections are available at AMR Beauty Group Gregory Hills, Penrith and Melbourne stores
- Orders must be collected within business hours of AMR Beauty Group Monday – Sunday
- A confirmation email will be sent to you when orders are ready for collection within the store.
- Click and collect is not available for collection on public holidays, regardless if confirmation has been received.
- For collection of an order, ID displaying the name and address of the purchaser is required.
- In the event of someone collecting the order on your behalf, ID will be required with the same address as purchaser, unless disclosed in order notes.
- Returns and warranty for click and collect orders still adhere to the same policies as all other AMR Beauty Group transactions. Please read our warranty and returns policy for additional information.
- Click & Collect orders are shipped from the Ingleburn warehouse and might take a few days to get to AMR stores.
AMR Hair & Beauty Supplies makes no exemptions for “change of mind” purchases. Please refer to website terms and conditions for further details.
Third Party & Third Party Sites / Links
Our website may contain links to other websites. Once you have selected these links to leave our website, amr.com.au does not have any control over these other websites.
We cannot be responsible for your privacy of any personal information provided whilst visiting these websites. These sites are not protected by the terms and conditions of amr.com.au.
This document only addresses amr.com.au activities from amr.com.au servers and does not cover the terms and conditions of other sites, or of companies that amr.com.au does not own or control, or the actions of people that amr.com.au does not employ or manage.
It is highly recommended that you refer to the terms and conditions of any website you visit. This also includes links to social media such as but not limited to Facebook, Twitter, YouTube and Pinterest.
iPhone / iPad / Android Applications
If you access this site, via an application through mobile phone or tablet (an iPhone Application, for example), all terms and conditions stated on this page will apply. This application is currently free of charge, however your carrier’s rates and fees will still apply.
Submission of Content
Any personal information that you provide in any content submitted when using our website interactive services like blogs, ratings/reviews and your products recommendations may be displayed on amr.com.au, so please consider this before submitting any such content. Please don’t submit any information that you don’t want the whole world to know!
